Pradeepa somasundaram's Articles
Document360 + Floik: Redefining the Future of Knowledge Bases
Nov 18, 2024 • Pradeepa somasundaram
Document360 is excited to announce that the acquisition of Floik represents a significant step forwa...
Top 10 GenAI Tools for Customer Service You Must Explore
Aug 19, 2024 • Pradeepa somasundaram
Imagine it’s Monday morning. You’ve just logged in and found a massive pile of customer service ...
Best Tools to Create CustomGPT for Your Business
Jul 21, 2024 • Pradeepa somasundaram
Running a business involves juggling many tasks and dealing with customers. Answering the same quest...
Top 5 Notion Alternatives in 2026
Jun 15, 2024 • Pradeepa somasundaram
Notion is a platform that came on the market in 2016. It’s primarily intended as a productivity an...
Key Differences Between Knowledge and Document Management
Jun 6, 2024 • Pradeepa somasundaram
“It is a long-standing debate. Which one is better - knowledge management vs document management�...
A Detailed Comparison: Confluence vs SharePoint
Mar 1, 2024 • Pradeepa somasundaram
Two titans of the knowledge and collaboration tool market, Confluence and SharePoint, may spring to ...
Knowledge management in streamlining supply chain management
Jan 19, 2024 • Pradeepa somasundaram
How do you communicate and share your best practices with your suppliers How do you ensure the suppl...
Author-it Vs Document360: A Detailed Comparison
Aug 31, 2023 • Pradeepa somasundaram
Creating user-friendly documentation requires the right tools, and different teams will have differe...
What’s Customer Education in SaaS? Best Practices & Examples
Mar 29, 2023 • Pradeepa somasundaram
Worried your customers don’t know your product the way you want them to Your concerns are rightly...
6 Paligo Alternatives for Scalable Content Authoring
Mar 1, 2023 • Pradeepa somasundaram
Managing content is an important concern for organizations that are invested in technical writing. S...